Delete account & data

Which accounts are there?

Lumifluff has no user account with name, e-mail or password. Our server holds at most two things, and only if you used them:

• Purchase account – created with your first shop purchase (or when you connect it with Google Play Games). It holds your Fluffy Pearls, what you bought, your recovery code if any, the Google connection and online backups of your save game.
• Arena account – created when you open the Star Arena. It holds your arena name, team, results, friends, home and guestbook.

Exactly what is stored is described in the privacy policy.

1. Delete the purchase account in the game

1. Open the Shop in the game (game menu → Shop) and tap "Account" at the top. Without a loaded save game: title screen → "Restore purchase account" opens the same screen.
2. At the very bottom: "Delete account …" and confirm.

Deleted immediately: all device keys, the recovery code, the connection to Google Play Games and all online backups of your save game. After that nobody can access the account any more.

What remains: German tax law requires us to keep receipts and pearl transactions for ten years from the end of the calendar year (§ 147 AO). They remain without any link to a device, code or Google account and are deleted automatically afterwards. Bought Fluffy Pearls and items cannot be restored after deletion.

Main device only: only the device you first used the purchase account with can delete the whole account (after 30 days of inactivity the next device takes over). On other devices the same place shows "Sign out this device": it removes this device and its online backup immediately; the account stays on your other devices.

Just stop the online backup: Shop → Account → "Turn online backup off". Nothing is uploaded any more; existing backups are deleted with "Sign out this device" or "Delete account".

Purchase accounts without any purchase (e.g. created at start-up by versions 1.0.3/1.0.4) are deleted automatically, including their backup, 180 days after their last use.

2. Delete the arena account in the game

1. Open the Star Arena and choose "Account".
2. "Delete arena account" and confirm.

Deleted immediately: arena name, friend code, team, battle results, friendships and requests, reports, blocks, duels, your home and your guestbook. An already finished trade only remains until your trading partner has collected their Lumin (30 days at the latest). Your game on the device stays as it is.

3. Data on your device

Save game, settings and photos are stored on your device. You delete them by uninstalling the app or in the Android settings under Apps → Lumifluff → Storage → "Clear data". Note: this does not delete your purchase account or arena account on our server – delete them in the game first (sections 1 and 2) or write to us (section 4).

4. Deletion by e-mail (e.g. if the app is no longer installed)

Write to info@mtcteam.de with the subject "Lumifluff – delete data". Because we store no names or e-mail addresses, we need at least one of these to find your data:

• for the purchase account: the order number (starts with "GPA.") from Google Play's purchase confirmation, the account ID (shown in the game under Shop → Account) or your recovery code;
• for the arena account: your friend code (Star Arena → Friends).

We then delete as described above and reply to you within one month at the latest. Without one of these details we cannot find an account. Receipts remain until the end of the retention period (section 1).

5. Data held by Google

Purchases, payment details, your Google Play Games profile and your achievements are managed by Google, not by us. You delete or manage them in your Google account or in the Google Play Games app.

Last updated: 10 October 2026

Privacy policy · Legal notice (Impressum)